{"id":674,"date":"2020-12-04T18:43:19","date_gmt":"2020-12-04T18:43:19","guid":{"rendered":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/"},"modified":"2020-12-04T18:43:21","modified_gmt":"2020-12-04T18:43:21","slug":"service-client-whatsapp-business-renforce-son-approche-omnicanale","status":"publish","type":"post","link":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/","title":{"rendered":"Service client : WhatsApp Business renforce son approche omnicanale"},"content":{"rendered":"<p>[ad_1]<br \/>\n <br \/>Des fonctionnalit\u00e9s issues de l\u2019application mobile WhatsApp Business arrivent sur les versions web et de bureau.<br \/>\nOn en compte environ 5 millions au dernier pointage officiel.<br \/>\nElles, ce sont les entreprises utilisatrices de WhatsApp Business.<br \/>\nVoil\u00e0 un an que la messagerie instantan\u00e9e s\u2019est d\u00e9clin\u00e9e sous cet angle. Avec une promesse pour les petites entreprises : pouvoir cr\u00e9er un profil professionnel et g\u00e9rer l\u2019interaction avec leurs clients.<br \/>\nLes moyens mis \u00e0 leur disposition incluent des r\u00e9ponses rapides, des filtres pour classer messages, groupes et listes de diffusion, ainsi que des \u00e9tiquettes pour organiser contacts et discussions.<br \/>\nTous ces outils n\u2019\u00e9taient jusqu\u2019alors disponibles que sur l\u2019application mobile pour Android*. Les voil\u00e0 d\u00e9sormais int\u00e9gr\u00e9s sur la version web et dans l\u2019application de bureau (Windows, macOS). Ils compl\u00e8tent les messages d\u2019accueil et d\u2019absence.<br \/>\nLes entreprises qui disposent de leurs propres logiciels de service client sont invit\u00e9es \u00e0 y int\u00e9grer ces diff\u00e9rentes fonctionnalit\u00e9s en se tournant vers l\u2019API WhatsApp Business.<br \/>\nLe client logiciel qui lui est associ\u00e9 prend la forme d\u2019une image Docker. Le d\u00e9ploiement peut se faire sur site (configuration minimale recommand\u00e9e : processeur quadric\u0153ur, 16 Go de RAM, 250 Go de SSD), \u00e9ventuellement en jonction avec des outils de relation client. Il est aussi r\u00e9alisable sur le cloud AWS (deux zones de disponibilit\u00e9 en Europe).<br \/>\nDe base, un seul conteneur est exploit\u00e9. Il est cependant possible de mettre en place un cluster haute disponibilit\u00e9 avec prise en charge du sharding (distribution entre de multiples conteneurs) pour porter la capacit\u00e9 d\u2019envoi \u00e0 15 messages par seconde.<br \/>\nLe chiffrement de bout en bout est assur\u00e9 sous r\u00e9serve de disposer d\u2019une base de donn\u00e9es MySQL.<br \/>\n* Les derniers commentaires sur le magasin d\u2019applications de Google sugg\u00e8rent d\u2019int\u00e9grer, dans WhatsApp Business, un agenda et la possibilit\u00e9 de \u00ab quitter discr\u00e8tement un groupe \u00bb.<br \/>\nCr\u00e9dit photo : DownloadsourceES via VisualHunt.com \/  CC BY-NC-SA<\/p>\n<p>[ad_2]<br \/>\n <br \/><a href=\"https:\/\/www.itespresso.fr\/service-client-whatsapp-business-omnicanal-202603.html\">\u0421\u0441\u044b\u043b\u043a\u0430 \u043d\u0430 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[ad_1] Des fonctionnalit\u00e9s issues de l\u2019application mobile WhatsApp Business arrivent sur les versions web et de bureau. On en compte environ 5 millions au dernier pointage officiel. Elles, ce sont les entreprises utilisatrices de WhatsApp Business. Voil\u00e0 un an que la messagerie instantan\u00e9e s\u2019est d\u00e9clin\u00e9e sous cet angle. Avec une promesse pour les petites entreprises [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":675,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service client : WhatsApp Business renforce son approche omnicanale - Hot News in World<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service client : WhatsApp Business renforce son approche omnicanale - Hot News in World\" \/>\n<meta property=\"og:description\" content=\"[ad_1] Des fonctionnalit\u00e9s issues de l\u2019application mobile WhatsApp Business arrivent sur les versions web et de bureau. On en compte environ 5 millions au dernier pointage officiel. Elles, ce sont les entreprises utilisatrices de WhatsApp Business. Voil\u00e0 un an que la messagerie instantan\u00e9e s\u2019est d\u00e9clin\u00e9e sous cet angle. Avec une promesse pour les petites entreprises [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\" \/>\n<meta property=\"og:site_name\" content=\"Hot News in World\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-04T18:43:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-04T18:43:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"591\" \/>\n\t<meta property=\"og:image:height\" content=\"445\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"hotnewsinworld\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"hotnewsinworld\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\"},\"author\":{\"name\":\"hotnewsinworld\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/#\/schema\/person\/83a544fee3543ca6cac3e25ac03a3c2b\"},\"headline\":\"Service client : WhatsApp Business renforce son approche omnicanale\",\"datePublished\":\"2020-12-04T18:43:19+00:00\",\"dateModified\":\"2020-12-04T18:43:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\"},\"wordCount\":345,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg\",\"articleSection\":[\"ACTUALIT\u00c9S MARKETING\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\",\"url\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\",\"name\":\"Service client : WhatsApp Business renforce son approche omnicanale - Hot News in World\",\"isPartOf\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg\",\"datePublished\":\"2020-12-04T18:43:19+00:00\",\"dateModified\":\"2020-12-04T18:43:21+00:00\",\"author\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/#\/schema\/person\/83a544fee3543ca6cac3e25ac03a3c2b\"},\"breadcrumb\":{\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage\",\"url\":\"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg\",\"contentUrl\":\"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg\",\"width\":591,\"height\":445,\"caption\":\"whatsapp-business-service-client\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/hotnewsinworld.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service client : WhatsApp Business renforce son approche omnicanale\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/#website\",\"url\":\"https:\/\/hotnewsinworld.com\/fr\/\",\"name\":\"Hot News in World\",\"description\":\"Hot News in World France\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hotnewsinworld.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/hotnewsinworld.com\/fr\/#\/schema\/person\/83a544fee3543ca6cac3e25ac03a3c2b\",\"name\":\"hotnewsinworld\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/dfb5c469893235b3ffc8a5339f3396fccf74700b0e409a20d7c915a0bb844606?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/dfb5c469893235b3ffc8a5339f3396fccf74700b0e409a20d7c915a0bb844606?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/dfb5c469893235b3ffc8a5339f3396fccf74700b0e409a20d7c915a0bb844606?s=96&d=mm&r=g\",\"caption\":\"hotnewsinworld\"},\"url\":\"https:\/\/hotnewsinworld.com\/fr\/author\/jacob\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service client : WhatsApp Business renforce son approche omnicanale - Hot News in World","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/","og_locale":"fr_FR","og_type":"article","og_title":"Service client : WhatsApp Business renforce son approche omnicanale - Hot News in World","og_description":"[ad_1] Des fonctionnalit\u00e9s issues de l\u2019application mobile WhatsApp Business arrivent sur les versions web et de bureau. On en compte environ 5 millions au dernier pointage officiel. Elles, ce sont les entreprises utilisatrices de WhatsApp Business. Voil\u00e0 un an que la messagerie instantan\u00e9e s\u2019est d\u00e9clin\u00e9e sous cet angle. Avec une promesse pour les petites entreprises [&hellip;]","og_url":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/","og_site_name":"Hot News in World","article_published_time":"2020-12-04T18:43:19+00:00","article_modified_time":"2020-12-04T18:43:21+00:00","og_image":[{"width":591,"height":445,"url":"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg","type":"image\/jpeg"}],"author":"hotnewsinworld","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"hotnewsinworld","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#article","isPartOf":{"@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/"},"author":{"name":"hotnewsinworld","@id":"https:\/\/hotnewsinworld.com\/fr\/#\/schema\/person\/83a544fee3543ca6cac3e25ac03a3c2b"},"headline":"Service client : WhatsApp Business renforce son approche omnicanale","datePublished":"2020-12-04T18:43:19+00:00","dateModified":"2020-12-04T18:43:21+00:00","mainEntityOfPage":{"@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/"},"wordCount":345,"commentCount":0,"image":{"@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage"},"thumbnailUrl":"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg","articleSection":["ACTUALIT\u00c9S MARKETING"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/","url":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/","name":"Service client : WhatsApp Business renforce son approche omnicanale - Hot News in World","isPartOf":{"@id":"https:\/\/hotnewsinworld.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage"},"image":{"@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage"},"thumbnailUrl":"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg","datePublished":"2020-12-04T18:43:19+00:00","dateModified":"2020-12-04T18:43:21+00:00","author":{"@id":"https:\/\/hotnewsinworld.com\/fr\/#\/schema\/person\/83a544fee3543ca6cac3e25ac03a3c2b"},"breadcrumb":{"@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#primaryimage","url":"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg","contentUrl":"https:\/\/hotnewsinworld.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/12\/Service-client-WhatsApp-Business-renforce-son-approche-omnicanale.jpg","width":591,"height":445,"caption":"whatsapp-business-service-client"},{"@type":"BreadcrumbList","@id":"https:\/\/hotnewsinworld.com\/fr\/service-client-whatsapp-business-renforce-son-approche-omnicanale\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hotnewsinworld.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Service client : WhatsApp Business renforce son approche omnicanale"}]},{"@type":"WebSite","@id":"https:\/\/hotnewsinworld.com\/fr\/#website","url":"https:\/\/hotnewsinworld.com\/fr\/","name":"Hot News in World","description":"Hot News in World France","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hotnewsinworld.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/hotnewsinworld.com\/fr\/#\/schema\/person\/83a544fee3543ca6cac3e25ac03a3c2b","name":"hotnewsinworld","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/dfb5c469893235b3ffc8a5339f3396fccf74700b0e409a20d7c915a0bb844606?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/dfb5c469893235b3ffc8a5339f3396fccf74700b0e409a20d7c915a0bb844606?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/dfb5c469893235b3ffc8a5339f3396fccf74700b0e409a20d7c915a0bb844606?s=96&d=mm&r=g","caption":"hotnewsinworld"},"url":"https:\/\/hotnewsinworld.com\/fr\/author\/jacob\/"}]}},"_links":{"self":[{"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/posts\/674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/comments?post=674"}],"version-history":[{"count":1,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/posts\/674\/revisions"}],"predecessor-version":[{"id":676,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/posts\/674\/revisions\/676"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/media\/675"}],"wp:attachment":[{"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/media?parent=674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/categories?post=674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hotnewsinworld.com\/fr\/wp-json\/wp\/v2\/tags?post=674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}