{"id":4937,"date":"2021-05-17T17:18:15","date_gmt":"2021-05-17T14:18:15","guid":{"rendered":"https:\/\/hotnewsinworld.com\/pl\/jakosc-obslugi-w-branzy-kep-na-co-najczesciej-skarza-sie-klienci\/"},"modified":"2021-05-17T17:18:18","modified_gmt":"2021-05-17T14:18:18","slug":"jakosc-obslugi-w-branzy-kep-na-co-najczesciej-skarza-sie-klienci","status":"publish","type":"post","link":"https:\/\/hotnewsinworld.com\/pl\/jakosc-obslugi-w-branzy-kep-na-co-najczesciej-skarza-sie-klienci\/","title":{"rendered":"Jako\u015b\u0107 obs\u0142ugi w bran\u017cy KEP \u2013 na co najcz\u0119\u015bciej skar\u017c\u0105 si\u0119 klienci?"},"content":{"rendered":"<p>Zadowolenie klienta jest wa\u017cnym czynnikiem dla firmy, kt\u00f3ra buduje swoj\u0105 konkurencyjno\u015b\u0107. Wraz z post\u0119pem technologicznym rosn\u0105 r\u00f3wnie\u017c wymagania us\u0142ugobiorc\u00f3w. Okazuje si\u0119, \u017ce tylko co drugi klient firm dostawczych uwa\u017ca, \u017ce poziom obs\u0142ugi jest bardzo dobry w og\u00f3lnej ocenie rynku kurier\u00f3w, przesy\u0142ek ekspresowych i paczek (KEP). Wida\u0107 wi\u0119c, \u017ce pole do poprawy jest wci\u0105\u017c bardzo du\u017ce. A jakie problemy s\u0105 wymieniane jako te, kt\u00f3re wymagaj\u0105 najwi\u0119kszej poprawy? Uszkodzone przesy\u0142ki Jednym z g\u0142\u00f3wnych czynnik\u00f3w niezadowolenia klient\u00f3w s\u0105 uszkodzone paczki. Dobrym rozwi\u0105zaniem dla poprawy tego aspektu jest u\u015bwiadamianie ludzi, jak wa\u017cne jest prawid\u0142owe spakowanie przesy\u0142ki, w\u0142\u0105czaj\u0105c w to odpowiednie wype\u0142nienie pustej przestrzeni w \u015brodku materia\u0142ami sztauerskimi. Jednym z wa\u017cniejszych etap\u00f3w jest odpowiednie oznaczenie opakowania znakami manipulacyjnymi. Mo\u017cna tego dokona\u0107 poprzez umieszczanie na stronach internetowych firm instrukta\u017cowych i poradnik\u00f3w dotycz\u0105cych tego jak skompletowa\u0107 przesy\u0142k\u0119, \u017ceby by\u0142a bezpieczna. Warto tak\u017ce szkoli\u0107 pracownik\u00f3w odpowiedzialnych za pakowanie paczek. Op\u00f3\u017anienia w dostawie G\u0142\u00f3wnym czynnikiem, kt\u00f3rym kieruj\u0105 si\u0119 klienci przy wyborze odpowiedniego dostawcy jest terminowo\u015b\u0107 us\u0142ug. Okazuje si\u0119, \u017ce najcz\u0119stsz\u0105 przyczyn\u0105 niezadowolenia i reklamacji jest w\u0142a\u015bnie niedope\u0142nienie tego kryterium. Osoby z bran\u017c KEP, \u017ceby u\u0142atwi\u0107 kontrolowanie czasu dostawy, mog\u0105 rozwa\u017cy\u0107 skorzystanie z pomocy innych firm, kt\u00f3re dostarcz\u0105 im niezb\u0119dne s\u0142u\u017c\u0105ce do tego narz\u0119dzia. Tutaj bardzo dobrym wyborem b\u0119dzie system WEBFLEET od Webfleet Solutions \u2013 firma od lat rozwija   system telematyczny  na potrzeby firm transportowych. Dzi\u0119ki rozwi\u0105zaniom dost\u0119pnym na platformie, osoby zarz\u0105dzaj\u0105ce flot\u0105 maj\u0105 dost\u0119p do monitoringu pojazd\u00f3w w czasie rzeczywistym. Dzi\u0119ki temu w razie jakichkolwiek problem\u00f3w mo\u017cemy szybko zareagowa\u0107 i np. wyznaczy\u0107 now\u0105 tras\u0119 dzi\u0119ki stale aktualizowanym mapom. System u\u0142atwia r\u00f3wnie\u017c kontakt z kierowc\u0105 \u2013 w razie wyst\u0105pienia jakichkolwiek komplikacji mo\u017cemy poinformowa\u0107 zleceniodawc\u0119 o zaistnia\u0142ych utrudnieniach. Wiele dost\u0119pnych funkcji pozwala nam analizowa\u0107 styl jazdy poszczeg\u00f3lnych kierowc\u00f3w, analizowa\u0107 dane historyczne, a tym samym podejmowa\u0107 najlepsze decyzje podczas realizacji kolejnych zlece\u0144. Systemy telematyczne mog\u0105 wi\u0119c znacznie podnie\u015b\u0107 jako\u015b\u0107 obs\u0142ugi klienta w ka\u017cdej firmie transportowej.<br \/>\n<br \/>\n<!--noindex--><br \/>\n<a href=\"https:\/\/finanse.wp.pl\/jakosc-obslugi-w-branzy-kep-na-co-najczesciej-skarza-sie-klienci-6640675765140096a\" rel=\"nofollow\">Source link <\/a><br \/>\n<!--\/noindex--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zadowolenie klienta jest wa\u017cnym czynnikiem dla firmy, kt\u00f3ra buduje swoj\u0105 konkurencyjno\u015b\u0107. Wraz z post\u0119pem technologicznym rosn\u0105 r\u00f3wnie\u017c wymagania us\u0142ugobiorc\u00f3w. Okazuje si\u0119, \u017ce tylko co drugi klient firm dostawczych uwa\u017ca, \u017ce poziom obs\u0142ugi jest bardzo dobry w og\u00f3lnej ocenie rynku kurier\u00f3w, przesy\u0142ek ekspresowych i paczek (KEP). Wida\u0107 wi\u0119c, \u017ce pole do poprawy jest wci\u0105\u017c bardzo du\u017ce. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4938,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-najnowsze-wiadomosci-finansowe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jako\u015b\u0107 obs\u0142ugi w bran\u017cy KEP \u2013 na co najcz\u0119\u015bciej skar\u017c\u0105 si\u0119 klienci? - Hot News in World<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotnewsinworld.com\/pl\/jakosc-obslugi-w-branzy-kep-na-co-najczesciej-skarza-sie-klienci\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jako\u015b\u0107 obs\u0142ugi w bran\u017cy KEP \u2013 na co najcz\u0119\u015bciej skar\u017c\u0105 si\u0119 klienci? - Hot News in World\" \/>\n<meta property=\"og:description\" content=\"Zadowolenie klienta jest wa\u017cnym czynnikiem dla firmy, kt\u00f3ra buduje swoj\u0105 konkurencyjno\u015b\u0107. Wraz z post\u0119pem technologicznym rosn\u0105 r\u00f3wnie\u017c wymagania us\u0142ugobiorc\u00f3w. Okazuje si\u0119, \u017ce tylko co drugi klient firm dostawczych uwa\u017ca, \u017ce poziom obs\u0142ugi jest bardzo dobry w og\u00f3lnej ocenie rynku kurier\u00f3w, przesy\u0142ek ekspresowych i paczek (KEP). Wida\u0107 wi\u0119c, \u017ce pole do poprawy jest wci\u0105\u017c bardzo du\u017ce. 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Wraz z post\u0119pem technologicznym rosn\u0105 r\u00f3wnie\u017c wymagania us\u0142ugobiorc\u00f3w. Okazuje si\u0119, \u017ce tylko co drugi klient firm dostawczych uwa\u017ca, \u017ce poziom obs\u0142ugi jest bardzo dobry w og\u00f3lnej ocenie rynku kurier\u00f3w, przesy\u0142ek ekspresowych i paczek (KEP). Wida\u0107 wi\u0119c, \u017ce pole do poprawy jest wci\u0105\u017c bardzo du\u017ce. 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