{"id":2402,"date":"2020-08-15T05:27:55","date_gmt":"2020-08-15T02:27:55","guid":{"rendered":"https:\/\/hotnewsinworld.com\/pt\/reclamacoes-nas-comunicacoes-aumentam-com-a-pandemia-para-maximo-de-um-ano\/"},"modified":"2020-08-15T05:27:57","modified_gmt":"2020-08-15T02:27:57","slug":"reclamacoes-nas-comunicacoes-aumentam-com-a-pandemia-para-maximo-de-um-ano","status":"publish","type":"post","link":"https:\/\/hotnewsinworld.com\/pt\/reclamacoes-nas-comunicacoes-aumentam-com-a-pandemia-para-maximo-de-um-ano\/","title":{"rendered":"Reclama\u00e7\u00f5es nas comunica\u00e7\u00f5es aumentam com a pandemia para m\u00e1ximo de um ano"},"content":{"rendered":"

JN\/Ag\u00eanciasOntem\u00a0\u00e0s\u00a015:45O n\u00famero de reclama\u00e7\u00f5es sobre servi\u00e7os de comunica\u00e7\u00f5es subiu 36% em julho, face a igual m\u00eas de 2019, para 13,4 mil, “o valor mais alto dos \u00faltimos 12 meses”.Em comunicado, a Autoridade Nacional de Comunica\u00e7\u00f5es (Anacom) refere que “as reclama\u00e7\u00f5es continuam a subir desde a declara\u00e7\u00e3o do estado de emerg\u00eancia” devido \u00e0 pandemia de covid-19.”O meio mais utilizado para reclamar continua a ser o livro de reclama\u00e7\u00f5es eletr\u00f3nico, que registou cerca de 8,2 mil reclama\u00e7\u00f5es em julho de 2020 face a 4,5 mil reclama\u00e7\u00f5es em julho de 2019 (+85%), o que se ter\u00e1 devido, em larga medida, ao efeito das medidas de rea\u00e7\u00e3o \u00e0 pandemia covid-19 e \u00e0 maior utiliza\u00e7\u00e3o de servi\u00e7os de comunica\u00e7\u00f5es neste per\u00edodo de crise”, adianta.J\u00e1 os livros de reclama\u00e7\u00f5es f\u00edsicos registaram “cerca de 3,5 mil reclama\u00e7\u00f5es em julho de 2020, menos 22% do que em julho de 2019, refletindo ainda o impacto das medidas adotadas em resposta \u00e0 pandemia”, adianta a Anacom, referindo, no entanto, que “a sua utiliza\u00e7\u00e3o tem vindo a recuperar desde o fim do estado de emerg\u00eancia”.O servi\u00e7o de atendimento do regulador registou “um aumento significativo do n\u00famero de reclama\u00e7\u00f5es”, tendo estas passado de 994 em 2019 para 1,7 mil no m\u00eas passado, o que corresponde a uma subida de 72%.A Anacom refere que as reclama\u00e7\u00f5es na plataforma ‘online’ sobre os servi\u00e7os de comunica\u00e7\u00f5es eletr\u00f3nicas subiram 94% em julho, em termos hom\u00f3logos, para 5,3 mil.”Em julho, as reclama\u00e7\u00f5es sobre comunica\u00e7\u00f5es eletr\u00f3nicas representaram 65% do total de reclama\u00e7\u00f5es registadas” no livro de reclama\u00e7\u00f5es eletr\u00f3nicas.”Todos os principais operadores viram aumentar muito significativamente as suas reclama\u00e7\u00f5es”, sendo a Meo (Altice Portugal) “o operador mais reclamado, representando 36% das reclama\u00e7\u00f5es no setor”, no m\u00eas passado.Os assuntos mais reclamados foram a gest\u00e3o de contratos pelos utilizadores, o cancelamento de servi\u00e7os e as avarias. Em julho de 2020 as avarias e a liga\u00e7\u00e3o inicial de servi\u00e7os fixos foram os assuntos em que as reclama\u00e7\u00f5es mais aumentaram, adianta o regulador.
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JN\/Ag\u00eanciasOntem\u00a0\u00e0s\u00a015:45O n\u00famero de reclama\u00e7\u00f5es sobre servi\u00e7os de comunica\u00e7\u00f5es subiu 36% em julho, face a igual m\u00eas de 2019, para 13,4 mil, “o valor mais alto dos \u00faltimos 12 meses”.Em comunicado, a Autoridade Nacional de Comunica\u00e7\u00f5es (Anacom) refere que “as reclama\u00e7\u00f5es continuam a subir desde a declara\u00e7\u00e3o do estado de emerg\u00eancia” devido \u00e0 pandemia de covid-19.”O […]<\/p>\n","protected":false},"author":2,"featured_media":2403,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ultimas-noticias-financeiras"],"yoast_head":"\nReclama\u00e7\u00f5es nas comunica\u00e7\u00f5es aumentam com a pandemia para m\u00e1ximo de um ano - Hot News in World<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotnewsinworld.com\/pt\/reclamacoes-nas-comunicacoes-aumentam-com-a-pandemia-para-maximo-de-um-ano\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclama\u00e7\u00f5es nas comunica\u00e7\u00f5es aumentam com a pandemia para m\u00e1ximo de um ano - 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