{"id":2670,"date":"2020-12-05T15:54:20","date_gmt":"2020-12-05T12:54:20","guid":{"rendered":"https:\/\/hotnewsinworld.com\/pt\/na-%e2%80%b3black-friday%e2%80%b3-mais-digital-queixas-disparam-59\/"},"modified":"2020-12-05T15:54:23","modified_gmt":"2020-12-05T12:54:23","slug":"na-%e2%80%b3black-friday%e2%80%b3-mais-digital-queixas-disparam-59","status":"publish","type":"post","link":"https:\/\/hotnewsinworld.com\/pt\/na-%e2%80%b3black-friday%e2%80%b3-mais-digital-queixas-disparam-59\/","title":{"rendered":"Na \u2033Black Friday\u2033 mais digital queixas disparam 59%"},"content":{"rendered":"

Ana Marcela (DV\/JN)Hoje\u00a0\u00e0s\u00a008:26Tecnologia foi a categoria mais visada e o principal motivo de reclama\u00e7\u00e3o foi a dificuldade de entrega.Na “Black Friday” mais digital de sempre, com muitas marcas a apostar neste canal por causa da pandemia, o n\u00famero de reclama\u00e7\u00f5es disparou. Chegou aos 59% para um total de 416 queixas, entre 1 de novembro e 2 de dezembro. Uma subida face ao per\u00edodo hom\u00f3logo do ano passado, onde chegaram \u00e0 rede social de consumidores 262 reclama\u00e7\u00f5es.As queixas relativas \u00e0 “Black Friday” – uma data que este ano muitas empresas e sites de com\u00e9rcio eletr\u00f3nico optaram por transformar em m\u00eas – representam 37% das 1119 reclama\u00e7\u00f5es relacionadas com o com\u00e9rcio eletr\u00f3nico recebidas no Portal da Queixa. Ou seja, uma subida de 43% face \u00e0s 784 reclama\u00e7\u00f5es de h\u00e1 um ano.Tecnologia, inform\u00e1tica e som foi a categoria mais visada e o principal motivo de descontentamento foi a dificuldade de entrega do produto, representando 40,6% das queixas. O com\u00e9rcio de moda e joalharia reuniu 17,8% das reclama\u00e7\u00f5es; mobili\u00e1rio e decora\u00e7\u00e3o (5%) e hiper e supermercados (2,3%).”O principal problema da Black Friday 2020 reportado pelos consumidores junto do Portal da Queixa, foi a dificuldade na entrega das encomendas, a gerar 33,3% das contesta\u00e7\u00f5es. A rutura de stock foi o segundo maior motivo de protesto (17,8%) e a altera\u00e7\u00e3o do pre\u00e7o do produto foi o terceiro motivo (16,9%) mais denunciado na maior rede social de consumidores de Portugal”, refere o Portal em comunicado.Em 32 dias, o setor de entregas “registou uma m\u00e9dia de 53 reclama\u00e7\u00f5es di\u00e1rias, tendo como principal queixa os atrasos da encomenda”. Globalmente, em cerca de um m\u00eas, o setor registou 1705 lamentos dirigidos ao correio, transporte e log\u00edstica, o que representa um aumento de 62% (mais 653) face a 2019, que no mesmo per\u00edodo, contabilizou 1052 reclama\u00e7\u00f5es.Os atrasos da encomenda (57,6%), a falta de resposta (25,3%) e a n\u00e3o entrega do produto (15,2%) foram os principais motivos de descontentamento, segundo a mesma plataforma.Lisboa mais afetada
\nLisboa e Vale do Tejo \u00e9 a regi\u00e3o do pa\u00eds onde a retra\u00e7\u00e3o do consumo “mais se acentuou desde o in\u00edcio da pandemia”, com uma queda de 19% no n\u00famero de compras em loja em novembro, segundo a SIBS.<br>Quebras no Norte
\nA empresa que gere a rede Multibanco concluiu que no Norte “as recentes medidas restritivas traduziram-se numa queda de 13% nas compras f\u00edsicas no \u00faltimo m\u00eas face ao ano anterior”.
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Ana Marcela (DV\/JN)Hoje\u00a0\u00e0s\u00a008:26Tecnologia foi a categoria mais visada e o principal motivo de reclama\u00e7\u00e3o foi a dificuldade de entrega.Na “Black Friday” mais digital de sempre, com muitas marcas a apostar neste canal por causa da pandemia, o n\u00famero de reclama\u00e7\u00f5es disparou. Chegou aos 59% para um total de 416 queixas, entre 1 de novembro e […]<\/p>\n","protected":false},"author":2,"featured_media":2671,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ultimas-noticias-financeiras"],"yoast_head":"\nNa \u2033Black Friday\u2033 mais digital queixas disparam 59% - Hot News in World<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotnewsinworld.com\/pt\/na-\u2033black-friday\u2033-mais-digital-queixas-disparam-59\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Na \u2033Black Friday\u2033 mais digital queixas disparam 59% - Hot News in World\" \/>\n<meta property=\"og:description\" content=\"Ana Marcela (DV\/JN)Hoje\u00a0\u00e0s\u00a008:26Tecnologia foi a categoria mais visada e o principal motivo de reclama\u00e7\u00e3o foi a dificuldade de entrega.Na “Black Friday” mais digital de sempre, com muitas marcas a apostar neste canal por causa da pandemia, o n\u00famero de reclama\u00e7\u00f5es disparou. 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