{"id":854,"date":"2021-03-30T22:34:56","date_gmt":"2021-03-30T19:34:56","guid":{"rendered":"https:\/\/hotnewsinworld.com\/vi\/loat-bai-ngan-hang-so-trong-long-ban-tay-bai-1-ngan-hang-duoi-goc-nhin-ung-dung-quan-tri-doanh-nghiep-adtimes-vn\/"},"modified":"2021-03-30T22:34:58","modified_gmt":"2021-03-30T19:34:58","slug":"loat-bai-ngan-hang-so-trong-long-ban-tay-bai-1-ngan-hang-duoi-goc-nhin-ung-dung-quan-tri-doanh-nghiep-adtimes-vn","status":"publish","type":"post","link":"https:\/\/hotnewsinworld.com\/vi\/loat-bai-ngan-hang-so-trong-long-ban-tay-bai-1-ngan-hang-duoi-goc-nhin-ung-dung-quan-tri-doanh-nghiep-adtimes-vn\/","title":{"rendered":"Lo\u1ea1t b\u00e0i NG\u00c2N H\u00c0NG S\u1ed0 TRONG L\u00d2NG B\u00c0N TAY &#8211; B\u00e0i 1 NG\u00c2N H\u00c0NG D\u01af\u1edaI G\u00d3C NH\u00ccN \u1ee8NG D\u1ee4NG QU\u1ea2N TR\u1eca DOANH NGHI\u1ec6P &#8211; Adtimes.vn"},"content":{"rendered":"<p>\u0110\u00e2y l\u00e0 lo\u1ea1i b\u00e0i NG\u00c2N H\u00c0NG S\u1ed0 TRONG L\u00d2NG B\u00c0N TAY<br \/>\n\u0111\u01b0\u1ee3c vi\u1ebft b\u1edfi Mr. Nam Nguy\u1ec5n \u2013\u00a0K\u1ef9 s\u01b0 tr\u01b0\u1edfng B\u1ed9 ph\u1eadn Gi\u1ea3i ph\u00e1p t\u1ea1i Salesforce Singapore<\/p>\n<p>T\u00f4i ngh\u0129 ch\u00fang ta n\u00ean hi\u1ec3u th\u1ea5u \u0111\u00e1o v\u1ec1 kh\u00e1i ni\u1ec7m \u201c\u1ee8ng d\u1ee5ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p\u201d tr\u01b0\u1edbc khi hi\u1ec3u n\u00f3 c\u00f3 \u00fd ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o trong ng\u00e2n h\u00e0ng.<br \/>\nNhi\u1ec1u ng\u01b0\u1eddi v\u1eabn nh\u1ea7m l\u1eabn v\u1ec1 t\u00ean g\u1ecdi v\u00e0 t\u00ednh n\u0103ng c\u1ee7a c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p: ERP, HR v\u00e0 CRM. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn c\u00e1ch hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng kh\u00f4ng gi\u1ed1ng nhau.<br \/>\nPh\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0: ERP l\u00e0 t\u00ean g\u1ecdi chung cho m\u1ed9t nh\u00f3m \u1ee9ng d\u1ee5ng v\u00e0 HR, CRM l\u00e0 m\u1ed9t m\u1ea3nh nh\u1ecf trong \u0111\u00f3. X\u00e9t \u1edf g\u00f3c \u0111\u1ed9 l\u1ecbch s\u1eed, ERP c\u00f3 tr\u01b0\u1edbc hai ph\u00e2n h\u1ec7 kia r\u1ea5t l\u00e2u. L\u00fac ERP h\u01b0ng th\u1ecbnh th\u00ec CRM v\u00e0 HR ch\u1ec9 l\u00e0 m\u1ed9t m\u1ea9u nh\u1ecf x\u00edu. Ti\u1ec1n b\u1ed1i Oracle EBS hay Peoplesoft hay SAP ERP \u0111\u1ec1u s\u1eafp x\u1ebfp t\u00ean g\u1ecdi ph\u00e2n h\u1ec7 theo c\u00e1ch \u0111\u00f3.<br \/>\nTuy nhi\u00ean, c\u00e1ch hi\u1ec3u tr\u00ean \u0111\u00e3 \u0111i v\u00e0o d\u0129 v\u00e3ng v\u00e0 l\u1ed7i th\u1eddi, 4-5 n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, c\u00e1c \u00f4ng l\u1edbn \u0111\u00e3 \u0111\u01b0a CRM v\u00e0 HR l\u00ean ngang h\u00e0ng v\u1edbi ERP (tham kh\u1ea3o c\u00e1ch s\u1eafp x\u1ebfp s\u1ea3n ph\u1ea9m c\u1ee7a Oracle, SAP v\u00e0 Microsoft). Theo t\u00f4i \u0111i\u1ec1u n\u00e0y ph\u1ea3n \u00e1nh h\u1ee3p l\u00fd h\u01a1n s\u1ef1 quan tr\u1ecdng c\u1ee7a c\u00e1c ph\u00e2n h\u1ec7:\u2013 Qu\u1ea3n tr\u1ecb t\u00e0i ch\u00ednh k\u1ebf to\u00e1n t\u1ea5t nhi\u00ean l\u00e0 quan tr\u1ecdng. Cho n\u00ean ERP l\u00e0 c\u1ea7n thi\u1ebft nh\u1ea5t.\u2013 Nh\u01b0ng con ng\u01b0\u1eddi (nh\u00e2n vi\u00ean) c\u00f2n quan tr\u1ecdng h\u01a1n \u2013 v\u00ec l\u01b0\u01a1ng lu\u00f4n l\u00e0 chi ph\u00ed n\u1eb7ng nh\u1ea5t. HR sinh ra \u0111\u1ec3 t\u1ed1i \u01b0u ho\u00e1 ngu\u1ed3n l\u1ef1c n\u00e0y.\u2013 Tuy v\u1eady, kh\u00f4ng n\u00f3i th\u00ec ai c\u0169ng hi\u1ec3u, kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf. Th\u01b0\u1ee3ng \u0111\u1ebf sinh ra t\u1ea5t c\u1ea3. Kh\u00f4ng c\u00f3 th\u01b0\u1ee3ng \u0111\u1ebf th\u00ec kh\u00f4ng c\u00f3 Doanh nghi\u1ec7p, nh\u00e2n vi\u00ean, hay th\u1eadm ch\u00ed l\u00e0 ERP. V\u00e0 CRM sinh ra \u0111\u1ec3 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi th\u01b0\u1ee3ng \u0111\u1ebf.<br \/>\nV\u00ec v\u1eady, n\u1ebfu x\u1ebfp ERP ngang h\u00e0ng v\u1edbi CRM v\u00e0 HCM l\u00e0 h\u1ebft s\u1ee9c h\u1ee3p l\u00fd.<br \/>\n\u0110\u1ee9ng \u1edf g\u00f3c \u0111\u1ed9 ng\u00e2n h\u00e0ng, sau khi \u0111\u1ea7u t\u01b0 Core Banking v\u00e0 Core Card, th\u00ec ERP s\u1ebd l\u00e0 l\u1ef1a ch\u1ecdn \u0111\u1ea7u ti\u00ean trong danh s\u00e1ch \u01b0u ti\u00ean. ERP bao g\u1ed3m c\u00e1c ph\u00e2n h\u1ec7 T\u00e0i ch\u00ednh, K\u1ebf to\u00e1n, S\u1ed5 c\u00e1i, Thu chi, ngo\u00e0i ra th\u00ec Mua s\u1eafm v\u00e0 Qu\u1ea3n tr\u1ecb D\u1ef1 \u00e1n c\u0169ng \u0111\u01b0\u1ee3c x\u1ebfp v\u00e0o ERP v\u00ec n\u00f3 li\u00ean quan ch\u1eb7t ly ch\u1ebd t\u1edbi d\u00f2ng ti\u1ec1n.<br \/>\n\u1ede Vi\u1ec7t Nam, c\u00e1c ng\u00e2n h\u00e0ng \u0111a s\u1ed1 d\u00f9ng ERP c\u1ee7a c\u00e1c nh\u00e0 cung c\u1ea5p Top \u0111\u1ea7u (Oracle, SAP\u2026) \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 ch\u00ednh x\u00e1c v\u00ec kh\u00f4ng d\u00e1m r\u1ee7i ro v\u1edbi nh\u00e0 cung c\u1ea5p n\u1ed9i \u0111\u1ecba. C\u00e1c doanh nghi\u1ec7p nh\u1ecf th\u00ec c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn h\u01a1n, t\u1ea5t nhi\u00ean \u0111\u1ed5i l\u1ea1i l\u00e0 nhi\u1ec1u v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m hay kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n th\u1ea5p \u0111\u00e1ng k\u1ec3.<br \/>\nPh\u1ea7n m\u1ec1m nh\u00e2n s\u1ef1 HR hay g\u1ea7n \u0111\u00e2y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 HCM (Human capital management), bao g\u1ed3m c\u00e1c ph\u00e2n h\u1ec7 truy\u1ec1n th\u1ed1ng l\u00e0 Ch\u1ea5m c\u00f4ng, L\u01b0\u01a1ng, Nh\u00e2n s\u1ef1 L\u00f5i (core HR), Tuy\u1ec3n d\u1ee5ng, \u0110\u00e0o t\u1ea1o \u0111\u00e3 m\u1edf r\u1ed9ng h\u01a1n theo xu th\u1ebf \u201cCon ng\u01b0\u1eddi l\u00e0 t\u00e0i s\u1ea3n qu\u00fd gi\u00e1 nh\u1ea5t\u201d bao g\u1ed3m c\u00e1c ph\u00e2n h\u1ec7: Giao m\u1ee5c ti\u00eau, \u0110\u00e1nh gi\u00e1 Ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c, Qu\u1ea3n tr\u1ecb T\u00e0i n\u0103ng\u2026<br \/>\nTheo nh\u1eadn \u0111\u1ecbnh c\u1ee7a t\u00e1c gi\u1ea3, nhi\u1ec1u ng\u00e2n h\u00e0ng trong n\u01b0\u1edbc c\u0169ng \u0111\u00e3 c\u00f3 s\u1ef1 quan t\u00e2m nh\u1ea5t \u0111\u1ecbnh \u0111\u1ebfn c\u00e1c ph\u00e2n h\u1ec7 HR nh\u01b0ng vi\u1ec7c \u201cra ti\u1ec1n\u201d c\u00f2n r\u1ea5t d\u00e8 d\u1eb7t (do c\u00f3 nhi\u1ec1u th\u1ee9 kh\u00e1c \u01b0u ti\u00ean h\u01a1n) n\u00ean kh\u00f4ng m\u1ea5y ng\u00e2n h\u00e0ng trang b\u1ecb \u0111\u00e1ng k\u1ec3 cho ph\u00e2n h\u1ec7 n\u00e0y.<br \/>\n\u0110i\u1ec3m chung l\u1edbn nh\u1ea5t c\u1ee7a ERP v\u00e0 HR l\u00e0 c\u00e1c quy tr\u00ecnh v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng m\u00e0 ch\u00fang qu\u1ea3n l\u00fd th\u01b0\u1eddng r\u1ea5t \u1ed5n \u0111\u1ecbnh n\u00ean c\u00e1c ph\u1ea7n m\u1ec1m n\u00e0y c\u00f3 tu\u1ed5i th\u1ecd l\u00e2u m\u00e0 kh\u00f4ng l\u1ed7i th\u1eddi.<br \/>\nSo v\u1edbi 2 ph\u00e2n h\u1ec7 tr\u00ean, CRM l\u00e0 ph\u00e2n h\u1ec7 ph\u1ee9c t\u1ea1p v\u00e0 d\u1ec5 l\u1ed7i th\u1eddi nh\u1ea5t. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch \u0111\u01b0\u1ee3c v\u00ec c\u00f4ng ngh\u1ec7 thay \u0111\u1ed5i d\u1eabn \u0111\u1ebfn h\u00e0nh vi ti\u00eau d\u00f9ng thay \u0111\u1ed5i. Ch\u00eca kho\u00e1 th\u00e0nh c\u00f4ng c\u1ee7a ng\u00e2n h\u00e0ng lu\u00f4n n\u1eb1m \u1edf vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 t\u1ed1t \u0111\u1ec3 h\u1ecd d\u00f9ng nhi\u1ec1u h\u01a1n s\u1ea3n ph\u1ea9m c\u0169, d\u00f9ng th\u00eam s\u1ea3n ph\u1ea9m kh\u00e1c. N\u1ebfu kh\u00f4ng ph\u1ea3i CRM th\u00ec \u1ee9ng d\u1ee5ng n\u00e0o kh\u00e1c c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p n\u00f3i chung v\u00e0 ng\u00e2n h\u00e0ng n\u00f3i ri\u00eang \u0111\u00e2y?<br \/>\nNam Nguy\u1ec5n<br \/>\nK\u1ef9 s\u01b0 tr\u01b0\u1edfng B\u1ed9 ph\u1eadn Gi\u1ea3i ph\u00e1p t\u1ea1i Salesforce Singapore<br \/>\n\u00a0<br \/>\n\u0110\u00f3n xem b\u00e0i 2: To\u00e0n t\u1eadp CRM cho c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o<\/p>\n<p>\n<!--noindex--><br \/>\n<a href=\"https:\/\/adtimes.vn\/digitalbanking-ngan-hang-so-series-part1\/\" rel=\"nofollow\">Source link <\/a><br \/>\n<!--\/noindex--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u00e2y l\u00e0 lo\u1ea1i b\u00e0i NG\u00c2N H\u00c0NG S\u1ed0 TRONG L\u00d2NG B\u00c0N TAY \u0111\u01b0\u1ee3c vi\u1ebft b\u1edfi Mr. Nam Nguy\u1ec5n \u2013\u00a0K\u1ef9 s\u01b0 tr\u01b0\u1edfng B\u1ed9 ph\u1eadn Gi\u1ea3i ph\u00e1p t\u1ea1i Salesforce Singapore T\u00f4i ngh\u0129 ch\u00fang ta n\u00ean hi\u1ec3u th\u1ea5u \u0111\u00e1o v\u1ec1 kh\u00e1i ni\u1ec7m \u201c\u1ee8ng d\u1ee5ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p\u201d tr\u01b0\u1edbc khi hi\u1ec3u n\u00f3 c\u00f3 \u00fd ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o trong [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc-xa-hoi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lo\u1ea1t b\u00e0i NG\u00c2N H\u00c0NG S\u1ed0 TRONG L\u00d2NG B\u00c0N TAY - B\u00e0i 1 NG\u00c2N H\u00c0NG D\u01af\u1edaI G\u00d3C NH\u00ccN \u1ee8NG D\u1ee4NG QU\u1ea2N TR\u1eca DOANH NGHI\u1ec6P - Adtimes.vn - Hot News in World<\/title>\n<meta name=\"robots\" content=\"index, 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hi\u1ec3u th\u1ea5u \u0111\u00e1o v\u1ec1 kh\u00e1i ni\u1ec7m \u201c\u1ee8ng d\u1ee5ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p\u201d tr\u01b0\u1edbc khi hi\u1ec3u n\u00f3 c\u00f3 \u00fd ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o trong [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hotnewsinworld.com\/vi\/loat-bai-ngan-hang-so-trong-long-ban-tay-bai-1-ngan-hang-duoi-goc-nhin-ung-dung-quan-tri-doanh-nghiep-adtimes-vn\/\" \/>\n<meta property=\"og:site_name\" content=\"Hot News in World\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-30T19:34:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-30T19:34:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hotnewsinworld.com\/vi\/wp-content\/uploads\/sites\/5\/2021\/03\/1617132898_Loat-bai-NGAN-HANG-SO-TRONG-LONG-BAN-TAY.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"468\" \/>\n\t<meta property=\"og:image:type\" 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